From owner-kxt@info.com Sun Mar 01 21:34:49 1998
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Date: Sun, 01 Mar 1998 23:34:41 -0800
From: engineering lab <swd@ticnet.com>
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Subject: KX-T: ohca on d816 with 7235's
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I just replaced an old d816 with a new d816-1.

The customer swears that before when on a co line with handset (sta 101
- 7235), his secretary could just press the co button programmed as sta
101 and ohca would activate.  The new box now requires that the bss be
pressed to activate the ohca.

I have CW enabled, and auto-answer enabled, and icm alerting set to
voice.  I can't think of, or find any other setting that affects ohca.
Anyone know what I'm missing.  Or has the boss just not realized that
she had been pressing bss (or 1) all along.  Or was this a software
improvement?

Thanks,  (I'm off to the old kxt1232 manual to see if I can find a hint
there - the old 7130 would ohca automatically as I recall.)

-Larry/ Dallas




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From owner-kxt@info.com Mon Mar 02 05:26:28 1998
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From: "Jim Marks" <jimmarks@email.msn.com>
To: "David V. Duccini" <duccini@bpsi.net>,
	<kxt@info.com>
Subject: Re: KX-T: Tonights Program : #802 System Data Printout
Date: Mon, 2 Mar 1998 08:18:34 -0500
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2 Things?   Program 802 doesn't seem to do anything the Pana software
doesn't do ?  and a list of prompts I immediatly turn off are. 258, 313,
354, 363, 370, 374, 375, I also usually rerecord 290 to say first names and
program first names as last in the mailbox so the employee directory "keys"
on first names,  on duplicate names just spell the last name into the first
without spaces.
-----Original Message-----
From: David V. Duccini <duccini@bpsi.net>
To: kxt@info.com <kxt@info.com>
Date: Wednesday, February 25, 1998 10:56 PM
Subject: KX-T: Tonights Program : #802 System Data Printout


>
>If you have a computer wired up to your KXTD1232 / d816 wired up to a
>computer, try plugging in Program # 802, and select * as the output
>options.
>
>It will give you a full text, completely legible Data Dump of the current
>values of your switch, ie:
>
>### MANAGER ###
>[000]000 DATE / TIME
>   '98 FEB. 25 WED        9:21  PM 24
>[001]001 SYS SPD DIAL
>
><snip>
>[004]004 EXT NAME SET
>   #01-1:Duck         #01-2:Cordless     #02-1:Cary         #02-2:Not
>Stored
>   #03-1:Karen        #03-2:Not Stored   #04-1:John         #04-2:Not
>Stored
>   #05-1:Tech         #05-2:Not Stored   #06-1:Not Stored   #06-2:Not
>Stored
>
><snip>
>[101]101 DAY/NT AUTO
>   D/N Mode:Manual
>[102]102 DAY/NT CLOCK
>   Sun-Day:Disable    Sun-Nig:12:00 AM   Mon-Day: 9:30 AM   Mon-Nig: 6:00
>PM
>   Tue-Day: 9:30 AM   Tue-Nig: 6:00 PM   Wed-Day: 9:30 AM   Wed-Nig: 6:00
>PM
>   Thu-Day: 9:30 AM   Thu-Nig: 6:00 PM   Fri-Day: 9:30 AM   Fri-Nig: 6:00
>PM
>   Sat-Day:10:00 AM   Sat-Nig:12:00 PM
>[103]103 AUTO CO GRP
>   Access:12345678
>[105]105 ACCT CODES
>
>
>
>Cool huh?
>
>Now wouldn't it be nice if we could program the switch just by modifying a
>file like this or a subset of a file like this and just uploading it back
>into the switch?
>
>;)
>
>-Duck!
>
>---------------------------------------------------------------------------
--
>duccini@bpsi.net              BackPack Software, Inc.
www.backpack.com
>+1 612.645.7550 voice        BPSI Internet Services
www.bpsi.net
>+1 612.645.9798 fax          1.800eMail info@one800.net
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>
>
>
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From owner-kxt@info.com Mon Mar 02 11:19:55 1998
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Date: Mon, 2 Mar 1998 13:23:40 -0600 (CST)
From: "David V. Duccini" <duccini@bpsi.net>
To: kxt@info.com
Subject: KX-T: KXTD1232-TVS100 : Remapping Keys ?
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Do you know if its possible to change the keys used in the Message
Retrieval function of the TVS100 ?

I'd like to set our's up to mirror the US West voice mail system (its like
maybe a "personality" remap)?  We still have the TELCO voice mail as
roll-over, and that is the system that everyone here is familiar with

IE: instead of pressing '2' to skip the message, maybe pressing the '#' to
move forward, or pressing '4' to rewind, and '6' to fastfoward?

Does one have access to that sort of program in the switch?  Or do we have
to add that to the list of things to reverse engineer as well ;) ?

-duck!

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From owner-kxt@info.com Mon Mar 02 16:40:50 1998
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Message-ID: <01BD45F9.ECF515A0@mintang486>
From: Min Tang <aeminc@adnc.com>
To: "kxt@info.com" <kxt@info.com>
Subject: KX-T: programming problem!!
Date: Mon, 2 Mar 1998 16:40:24 -0800
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I have an analog Kx-t1232d and some kx-t7050 phones with Amanda voice =
mail system. Right now I have some problems with some phones, please =
help.....
First, some phones or extensions still go directly to outside line =
instead of inside tone, and some of their message lights go on when the =
system is being used or go off when nobody uses the system. Can anyone =
tell me how to program the extension so they can be normal?

Thanks,

Min Tang




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From owner-kxt@info.com Mon Mar 02 21:27:38 1998
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Date: Tue, 3 Mar 1998 00:27:11 -0500
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To: Min Tang <aeminc@adnc.com>
From: Carl Navarro <cnavarro@wcnet.org>
Subject: Re: KX-T: programming problem!!
Cc: kxt@info.com
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At 04:40 PM 3/2/98 -0800, you wrote:
>I have an analog Kx-t1232d and some kx-t7050 phones with Amanda voice mail
system. Right now I have some problems with some phones, please help.....
>First, some phones or extensions still go directly to outside line instead
of inside tone, and some of their message lights go on when the system is
being used or go off when nobody uses the system. Can anyone tell me how to
program the extension so they can be normal?

It sounds like you have the automatic line select set on some stations.
The easiest way to fix that is dial 79# and clear out the programming
at the strange stations.

Then, make sure you have all the buttons mapped properly.  You should be
using a 123211-D with release 3 software for Voice Mail integration.  Follow
the directions for mapping line buttons, then go to the extension screens
in Amanda and make sure the Notification is programmed properly for
each station.  When Amanda runs, you can either turn on the Trace and
watch the key event to leave and delete the MW light, or watch the
Notify area and it will show the activity.  You might protect the
port from answering and use a dedicated notification port.  

Anyway, that's the best I can do without a manual in my hand, hope it helps.


Carl Navarro



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From owner-kxt@info.com Tue Mar 03 03:06:51 1998
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From: "Dr. Stefan Demetrescu" <stefand@CS.stanford.edu>
Subject: KX-T: Is anyone familiar with KX-A46 backup UPS?
Sender: owner-kxt@info.com
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Can the KX-A46 backup UPS be used with two "deep cycle" RV-type 12V
batteries instead of gel-cel? I need the extra capacity.

Does it actually charge the batteries it is connected to? I ask because the
KX-TD1232 installation manual states "to charge discharged batteries, use a
proper charging unit" (page 2-61). This would seem to imply that it does
not charge the batteries. This seems unlikely, but there it is.

Thanks,


Dr. Stefan Demetrescu (stefand@xenon.stanford.edu)




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From owner-kxt@info.com Tue Mar 03 05:48:49 1998
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Date: Tue, 03 Mar 1998 05:49:03 -0800
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Subject: Re: KX-T: Quality?
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>
>
> >I also read some place that the digital key systems have problems with 56K
> modems, because they use inexpensive D/A, A/D converters. Has this been your
> experience with the XDP ports on the Panasonic digital systems (I guess
> that's where you'd plug a modem. Right?).
>
> O.K.  The Nortel is rated at 9600 baud on the ATA and the Pana
> is rated at 28.8.
> >
>

  "inexpensive"? Modem speeds have exceeded the initial design of the KX-TDs.  I
have gotten 28.8, but more consistantly 26.6k.

Ever think of wiring your XDP ports from the telephones to a line sharing device
to get higher speeds?



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From owner-kxt@info.com Tue Mar 03 06:54:12 1998
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From: JBFN <acidbent@bigfoot.com>
To: "'kxt@info.com'" <kxt@info.com>
Subject: KX-T: new version of Acidsoft PCAS
Date: Tue, 3 Mar 1998 22:54:54 +0800
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For those interested, the new version 2.30.007of Acidsoft PABX Call Accounting software is now ready for download. Regards.


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From owner-kxt@info.com Tue Mar 03 08:42:46 1998
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Date: Tue, 3 Mar 1998 08:42:26 -0800
From: Min Tang <aeminc@adnc.com>
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To: Carl Navarro <cnavarro@wcnet.org>, kxt@info.com
Subject: Re[2]: KX-T: programming problem!!
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Hi, Carl
Thank you for replying. How do I get the software? And
I will use serial port to program it?

Thanks again,

Min Tang



9:27:11 PM, 
At 04:40 PM 3/2/98 -0800, you wrote:
>I have an analog Kx-t1232d and some kx-t7050 phones with Amanda voice mail
system. Right now I have some problems with some phones, please help.....
>First, some phones or extensions still go directly to outside line instead
of inside tone, and some of their message lights go on when the system is
being used or go off when nobody uses the system. Can anyone tell me how to
program the extension so they can be normal?

It sounds like you have the automatic line select set on some stations.
The easiest way to fix that is dial 79# and clear out the programming
at the strange stations.

Then, make sure you have all the buttons mapped properly.  You should be
using a 123211-D with release 3 software for Voice Mail integration.  Follow
the directions for mapping line buttons, then go to the extension screens
in Amanda and make sure the Notification is programmed properly for
each station.  When Amanda runs, you can either turn on the Trace and
watch the key event to leave and delete the MW light, or watch the
Notify area and it will show the activity.  You might protect the
port from answering and use a dedicated notification port.  

Anyway, that's the best I can do without a manual in my hand, hope it helps.


Carl Navarro



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From owner-kxt@info.com Tue Mar 03 09:16:56 1998
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Message-ID: <01BD4685.18FEFA40@mintang486>
From: Min Tang <aeminc@adnc.com>
To: "'Carl Navarro'" <cnavarro@wcnet.org>, Min Tang <aeminc@adnc.com>
Cc: "kxt@info.com" <kxt@info.com>
Subject: RE: KX-T: programming problem!!
Date: Tue, 3 Mar 1998 09:16:38 -0800
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Hi, Carl,
I tried 79# and I can hear the tone. However, it still goes to outside line...
Is the phone bad?

Min Tang


-----Original Message-----
From:	Carl Navarro [SMTP:cnavarro@wcnet.org]
Sent:	Monday, March 02, 1998 9:27 PM
To:	Min Tang
Cc:	kxt@info.com
Subject:	Re: KX-T: programming problem!!

At 04:40 PM 3/2/98 -0800, you wrote:
>I have an analog Kx-t1232d and some kx-t7050 phones with Amanda voice mail
system. Right now I have some problems with some phones, please help.....
>First, some phones or extensions still go directly to outside line instead
of inside tone, and some of their message lights go on when the system is
being used or go off when nobody uses the system. Can anyone tell me how to
program the extension so they can be normal?

It sounds like you have the automatic line select set on some stations.
The easiest way to fix that is dial 79# and clear out the programming
at the strange stations.

Then, make sure you have all the buttons mapped properly.  You should be
using a 123211-D with release 3 software for Voice Mail integration.  Follow
the directions for mapping line buttons, then go to the extension screens
in Amanda and make sure the Notification is programmed properly for
each station.  When Amanda runs, you can either turn on the Trace and
watch the key event to leave and delete the MW light, or watch the
Notify area and it will show the activity.  You might protect the
port from answering and use a dedicated notification port.  

Anyway, that's the best I can do without a manual in my hand, hope it helps.


Carl Navarro



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From owner-kxt@info.com Tue Mar 03 10:32:08 1998
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Date: Tue, 03 Mar 1998 12:32:22 -0800
From: engineering lab <swd@ticnet.com>
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This is a multi-part message in MIME format.
--------------58EAFA51E1D37A81A601EF72
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Message-ID: <34FC6822.489A27CC@ticnet.com>
Date: Tue, 03 Mar 1998 12:29:23 -0800
From: engineering lab <swd@ticnet.com>
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To: Tom Lafleur <lafleur@ucsd.edu>
Subject: Re: KX-T: FAQ : Common Prompts Re-Recorded
References: <Pine.GSO.3.96.980224104810.6319B-100000@ra.bpsi.net> <v04003900b121e28aed34@[129.46.33.219]>
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Tom,

Thanks very much for the magic word!!!  You have made a lot of techs on here
very happy.    The disk to disk copy routine don't work real good when the
original drive is dead though.  Also, the KME won't work with a blank new hd
since there is no prompt.  Where did you buy the service manual?  (Another half
day trying to call Pano?)

-Larry / Dallas


Tom Lafleur wrote:



--------------58EAFA51E1D37A81A601EF72--




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From owner-kxt@info.com Tue Mar 03 10:37:36 1998
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Date: Tue, 03 Mar 1998 12:37:51 -0800
From: engineering lab <swd@ticnet.com>
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Supporting the original 616 thru the 336 is becoming a problem with all
the version of firmware running on the boxes.  Do you have an installer
assigned for each version?  Are you making your customers upgrade to the
latest version?  Or do you just fake it when you realize, ooops, I can't
do that on this version?

Comments?

Thanks,   Larry / Dallas




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From owner-kxt@info.com Tue Mar 03 18:26:49 1998
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Date: Tue, 3 Mar 1998 21:26:35 -0500
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To: Min Tang <aeminc@adnc.com>
From: Carl Navarro <cnavarro@wcnet.org>
Subject: RE: KX-T: programming problem!!
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At 09:16 AM 3/3/98 -0800, you wrote:
>Hi, Carl,
>I tried 79# and I can hear the tone. However, it still goes to outside line...
>Is the phone bad?
>
>>
>At 04:40 PM 3/2/98 -0800, you wrote:
>>I have an analog Kx-t1232d and some kx-t7050 phones with Amanda voice mail
>system. Right now I have some problems with some phones, please help.....
>>First, some phones or extensions still go directly to outside line instead
>of inside tone, and some of their message lights go on when the system is
>being used or go off when nobody uses the system. Can anyone tell me how to
>program the extension so they can be normal?
>
>It sounds like you have the automatic line select set on some stations.
>The easiest way to fix that is dial 79# and clear out the programming
>at the strange stations.


Well it was close :-).  To totally clear a station on a 123211-D, put the
set in program and dial #* memory.


Auto C.O. hunting is done by PROGRAM 13 plus CO for prime, 12 for idle line
preference, and cancelled by 11.  Push MEMORY after the selection.

This program should work for all versions of 123211 and 123210 systems.

Carl Navarro



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From owner-kxt@info.com Wed Mar 04 08:49:17 1998
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Date: Wed, 4 Mar 1998 08:48:15 -0800
From: Min Tang <aeminc@adnc.com>
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Reply-To: Min Tang <aeminc@adnc.com>
Organization: AEM, Inc.
Priority: Normal
Message-ID: <14366.980304@adnc.com>
To: Carl Navarro <cnavarro@wcnet.org>, kxt@info.com
Subject: Re[2]: KX-T: programming problem!!
References: <199803040226.VAA10683@woody.wcnet.org>
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Hi, Carl
It worked, thank you very much.
And, how do you program the message lite button? Right
now I seem to mess it up so it go on when some one uses
the Amanda and goes off when nobody uses it.

Thank you,

Min Tang




6:26:35 PM, 
At 09:16 AM 3/3/98 -0800, you wrote:
>Hi, Carl,
>I tried 79# and I can hear the tone. However, it still goes to outside line...
>Is the phone bad?
>
>>
>At 04:40 PM 3/2/98 -0800, you wrote:
>>I have an analog Kx-t1232d and some kx-t7050 phones with Amanda voice mail
>system. Right now I have some problems with some phones, please help.....
>>First, some phones or extensions still go directly to outside line instead
>of inside tone, and some of their message lights go on when the system is
>being used or go off when nobody uses the system. Can anyone tell me how to
>program the extension so they can be normal?
>
>It sounds like you have the automatic line select set on some stations.
>The easiest way to fix that is dial 79# and clear out the programming
>at the strange stations.


Well it was close :-).  To totally clear a station on a 123211-D, put the
set in program and dial #* memory.


Auto C.O. hunting is done by PROGRAM 13 plus CO for prime, 12 for idle line
preference, and cancelled by 11.  Push MEMORY after the selection.

This program should work for all versions of 123211 and 123210 systems.

Carl Navarro



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From owner-kxt@info.com Thu Mar 05 14:03:41 1998
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Message-ID: <004d01bd4882$83ba1280$195899a1@ghost760ed.dal.sap-ag.de>
From: "Ali Bashrawi" <bashrawi@ticnet.com>
To: "KXT" <kxt@info.com>
Subject: KX-T: Trying to understand XDP
Date: Thu, 5 Mar 1998 16:03:19 -0600
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This is a multi-part message in MIME format.

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- If I connect a POT to an XDP port, do I have access to all functions =
of the key system through that phone, including having a separate =
extension for it?
- Do all digital phones, including the monitor phone KXT7250, have XDP =
ports?
- Can I route the XDP port of a phone to another device (say a bathroom =
POT phone, or fax) at the key system/patch panel?
- Can I connect a digital phone to an XDP port?

Thanks.

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<!DOCTYPE HTML PUBLIC "-//W3C//DTD W3 HTML//EN">
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http-equiv=3DContent-Type>
<META content=3D'"MSHTML 4.72.2106.6"' name=3DGENERATOR>
</HEAD>
<BODY bgColor=3D#ffffff>
<DIV><FONT face=3DArial size=3D2>- If I connect a POT to an XDP port, do =
I have=20
access to all functions of the key system through that phone, including =
having a=20
separate extension for it?</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>- Do all digital phones, including the =
monitor=20
phone KXT7250, have XDP ports?</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>- Can I route the XDP port of a phone =
to another=20
device (say a bathroom POT phone, or fax) at the key system/patch=20
panel?</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>- Can I connect a digital phone to an =
XDP=20
port?</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>Thanks.</FONT></DIV></BODY></HTML>

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From owner-kxt@info.com Thu Mar 05 17:57:49 1998
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From: MCSMAN <MCSMAN@aol.com>
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Date: Thu, 5 Mar 1998 20:53:01 EST
To: bashrawi@ticnet.com
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yes to everything

the center pair of the base cord, which would be the pair that single line
devices use, is merely routed through the 7200 series phones.  There is
nothing about the phone that enables the xdp.  therefore, the xdp pair can be
routed anywhere from the patch panel.

because this pair is not connected to anything inside the phone, it can be
used for whatever you can imagine.  using a 'specially prepared basecord, I
have used the xdp for a 7240 dss console. the basecord would have pins 3,4 of
the xdp connected to pins 2,5 of the digital 7240.  connect it appropriately
at the ksu


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From owner-kxt@info.com Fri Mar 06 19:37:06 1998
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	id 0yBAQ4-00039s-00; Fri, 6 Mar 1998 19:37:04 -0800
From: Oleg Goldfayn <oleggold@erols.com>
Subject: KX-T: KX-T7880
To: kxt@info.com
Message-Id: <E0yBAQ0-0003e8-00@tj1.info.com>
Date: Fri, 6 Mar 1998 19:37:00 -0800
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I just had a TD818 installed and I have a problem using KX-T7880 phone. On some extensions it can be used in eather EMSS or SLT mode, on some -- only in SLT mode.  I have tried to connect T7230 to the extension were T7880 works only in SLT mode and T7230 worked fine as EMSS phone.
Are there settings for the extensions that need to be changed in order  to make T7880 to work.

Thanks,

Oleg



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From owner-kxt@info.com Fri Mar 06 20:53:01 1998
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	id 0yBBbX-0003B2-00; Fri, 6 Mar 1998 20:52:59 -0800
Message-ID: <000601bd4984$01b6a660$903dffd0@default>
From: "Jim Marks" <jimmarks@email.msn.com>
To: "Oleg Goldfayn" <oleggold@erols.com>,
	<kxt@info.com>
Subject: Re: KX-T: KX-T7880
Date: Fri, 6 Mar 1998 23:46:32 -0500
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The 7880 emulates a hybrid extension and relies on the digital pair in emss
mode for information and still uses the tip ring pair for talk path.  It
doesn't emulate a 7200 series digital phone.  The XDP feature of the
extension that it is connected to should NOT be enabled.    <<< JIM
-----Original Message-----
From: Oleg Goldfayn <oleggold@erols.com>
To: kxt@info.com <kxt@info.com>
Date: Friday, March 06, 1998 10:40 PM
Subject: KX-T: KX-T7880


>I just had a TD818 installed and I have a problem using KX-T7880 phone. On
some extensions it can be used in eather EMSS or SLT mode, on some -- only
in SLT mode.  I have tried to connect T7230 to the extension were T7880
works only in SLT mode and T7230 worked fine as EMSS phone.
>Are there settings for the extensions that need to be changed in order  to
make T7880 to work.
>
>Thanks,
>
>Oleg
>
>
>
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From owner-kxt@info.com Sat Mar 07 11:38:38 1998
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Message-ID: <3501A14E.800D2FBA@rio.bravo.net>
Date: Sat, 07 Mar 1998 13:34:43 -0600
From: Pedro Lugo <pedro@rio.bravo.net>
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Subject: Re: KX-T: firmware upgrades - what do you do?
References: <34FC6A1E.C2CE46C9@ticnet.com>
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To Upgrade to the new version for the kx-t308 kx-t616 kx-t1232 and kx-t33=
6
just change the
epprom. you can buy an epprom programmer and save the files to disk for
later use.
To upgrade the kx-td1232 you need the following
kx-td1232 to kx-td1232-1 just change the epproms
kx-td1232-1 to kx-td1232-2 change the cpu (can someone tell me how much i=
t
costs ?)
kx-td1232-2 to kx-td1232-3 change the epproms
as far as I know the kx-td1232-3 version will support the new 7400 type
telephones
and the kx-td500 looks just like a kx-t336 and I guess the future upgrade=
s
should work just by changing the epproms.

engineering lab escribi=F3:

> Supporting the original 616 thru the 336 is becoming a problem with all
> the version of firmware running on the boxes.  Do you have an installer
> assigned for each version?  Are you making your customers upgrade to th=
e
> latest version?  Or do you just fake it when you realize, ooops, I can'=
t
> do that on this version?
>
> Comments?
>
> Thanks,   Larry / Dallas
>
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From owner-kxt@info.com Sat Mar 07 12:44:21 1998
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Message-ID: <098e01bd4a09$c35a7b90$8979eea9@sip.berkeley.sgi.com>
From: "Sam Leffler" <sam@cthulhu.engr.sgi.com>
To: "Pedro Lugo" <pedro@rio.bravo.net>, "engineering lab" <swd@ticnet.com>
Cc: <kxt@info.com>
Subject: Re: KX-T: firmware upgrades - what do you do?
Date: Sat, 7 Mar 1998 12:44:01 -0800
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What are these new "7400 type" phones?  How do they differ from the
7200-series DTP sets?

    Sam

-----Original Message-----
From: Pedro Lugo <pedro@rio.bravo.net>
To: engineering lab <swd@ticnet.com>
Cc: kxt@info.com <kxt@info.com>
Date: Saturday, March 07, 1998 11:40 AM
Subject: Re: KX-T: firmware upgrades - what do you do?


To Upgrade to the new version for the kx-t308 kx-t616 kx-t1232 and kx-t336
just change the
epprom. you can buy an epprom programmer and save the files to disk for
later use.
To upgrade the kx-td1232 you need the following
kx-td1232 to kx-td1232-1 just change the epproms
kx-td1232-1 to kx-td1232-2 change the cpu (can someone tell me how much it
costs ?)
kx-td1232-2 to kx-td1232-3 change the epproms
as far as I know the kx-td1232-3 version will support the new 7400 type
telephones
and the kx-td500 looks just like a kx-t336 and I guess the future upgrades
should work just by changing the epproms.




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From owner-kxt@info.com Sat Mar 07 12:59:25 1998
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	id 0yBQgm-0003RA-00; Sat, 7 Mar 1998 12:59:24 -0800
Message-ID: <099b01bd4a0b$def31450$8979eea9@sip.berkeley.sgi.com>
From: "Sam Leffler" <sam@cthulhu.engr.sgi.com>
To: "KXT Mailing List" <kxt@info.com>
Subject: KX-T: Panasonic service saga
Date: Sat, 7 Mar 1998 12:59:03 -0800
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FYI, in case you're wondering how easy it is to get Panasonic service...

I have a KXTD1232 w/ a number of DPT's.  My one 7235 had a failure in the
LCD several months after I received it (2 raster lines died).  I recently
returned it to Panasonic for service under warranty.  I included a copy of
the bill of sale and information on the problem as requested in the manual
(and by the person I spoke to on the phone).  About 6 weeks later the phone
was returned but they failed to replace the LCD.  Instead they somehow
decided that the phone needed some capacitors replaced instead.  Needless to
say the LCD was still not working correctly.  I rang up the 800 number and
was told that I had to talk directly to the repair center in Souther
California (I live in Berkeley) since they had done the work.  I waited ~30
minutes on hold (long distance, not an 800 number), only to speak to someone
who could not answer any of my questions and was very rude.  In the end I
was able to arrange for the phone to be returned for repair (Panasonic paid
for UPS pickup).  Another 4 weeks later I received a letter stating that
they were unable to proceed with repairs because they needed either
proof-of-purchase, a customer service plan #, or my credit card # for
payment.  I had included *ALL* the original documentation with the phone,
including the copy of the bill-of-sale.  Needless to say I was very angry
when I rang up the 800 number again and they tried to have me ring the
service center directly (at my cost).  I finally yelled enough that I was
told someone would ring me to resolve the issue.  I'm still waiting for a
call back.

Not a good experience for the repair of a $300+ phone that failed under
warranty. Thankfully I'm not dependent on the 7235 for programming (it'll
probably be 2+ months before I have it returned in full working condition).

    Sam




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From owner-kxt@info.com Sat Mar 07 13:27:30 1998
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	id 0yBR7w-0003Rl-00; Sat, 7 Mar 1998 13:27:28 -0800
Message-ID: <3501BACF.EC1897C8@rio.bravo.net>
Date: Sat, 07 Mar 1998 15:23:31 -0600
From: Pedro Lugo <pedro@rio.bravo.net>
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MIME-Version: 1.0
To: Sam Leffler <sam@cthulhu.engr.sgi.com>
CC: engineering lab <swd@ticnet.com>, kxt@info.com
Subject: Re: KX-T: firmware upgrades - what do you do?
References: <098e01bd4a09$c35a7b90$8979eea9@sip.berkeley.sgi.com>
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I dont know all the facts. I only saw demos. for the OHCA feature they us=
e the
handset and not the
speakerphone. but im not sure if this will work with the kx-td1232-3
the demo I saw working was a KX-TD500 and the 7400 phones.they have sever=
al
new models
so you dont have to buy the big LCD phones to use ohca. there is also a l=
arger
dss console with 48 or 56 lighted dss keys. I dont remember the exact num=
ber
of keys.
the keys on the phones seem a little bigger and the volume control is a b=
ig
circular knob on the front of the phone. I dont have a brochure or a list=
 of
specifications and this are some of the basic things I remember.

Sam Leffler escribi=F3:

> What are these new "7400 type" phones?  How do they differ from the
> 7200-series DTP sets?
>
>     Sam
>
> -----Original Message-----
> From: Pedro Lugo <pedro@rio.bravo.net>
> To: engineering lab <swd@ticnet.com>
> Cc: kxt@info.com <kxt@info.com>
> Date: Saturday, March 07, 1998 11:40 AM
> Subject: Re: KX-T: firmware upgrades - what do you do?
>
> To Upgrade to the new version for the kx-t308 kx-t616 kx-t1232 and kx-t=
336
> just change the
> epprom. you can buy an epprom programmer and save the files to disk for
> later use.
> To upgrade the kx-td1232 you need the following
> kx-td1232 to kx-td1232-1 just change the epproms
> kx-td1232-1 to kx-td1232-2 change the cpu (can someone tell me how much=
 it
> costs ?)
> kx-td1232-2 to kx-td1232-3 change the epproms
> as far as I know the kx-td1232-3 version will support the new 7400 type
> telephones
> and the kx-td500 looks just like a kx-t336 and I guess the future upgra=
des
> should work just by changing the epproms.





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From owner-kxt@info.com Sat Mar 07 14:18:01 1998
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	id 0yBRup-0003SS-00; Sat, 7 Mar 1998 14:17:59 -0800
Date: Sat, 7 Mar 1998 16:20:49 -0600 (CST)
From: "David V. Duccini" <duccini@bpsi.net>
To: Pedro Lugo <pedro@rio.bravo.net>
cc: engineering lab <swd@ticnet.com>, kxt@info.com
Subject: Re: KX-T: firmware upgrades - what do you do?
In-Reply-To: <3501A14E.800D2FBA@rio.bravo.net>
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> kx-td1232-1 to kx-td1232-2 change the cpu (can someone tell me how much it
> costs ?)

Is this actually feasible ??   It was my understanding that the CPU was
hopped up to 12 MHZ, which I would think would require a clock/crystal
change as well (unless this is just an "internal" clock upgrade ) ???

> kx-td1232-2 to kx-td1232-3 change the epproms
> as far as I know the kx-td1232-3 version will support the new 7400 type
> telephones

So the -3 is only for a -2 system ???  So in order to get -2 you need to
somehow (if possible) update the -1 system, which theoritically requires
upgrading chassis/mainboard components beyond just ROMS ??

Can anyone confirm this ??

-duck

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From owner-kxt@info.com Sat Mar 07 15:00:31 1998
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	id 0yBSZx-0003T5-00; Sat, 7 Mar 1998 15:00:29 -0800
Date: Sat, 7 Mar 1998 17:04:26 -0600 (CST)
From: "David V. Duccini" <duccini@bpsi.net>
To: kxt@info.com
Subject: KX-T: Dialout without DISA ??
Message-ID: <Pine.GSO.3.96.980307170238.4430A-100000@ra.bpsi.net>
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Does anyone know if its possible to call into a KXTD1232 + TVS100 and
obtain a call path to do a dialout?  

I'm thinking about allowing employees the chance to use our awesome LD
rates instead of paying seperately to their own LD carriers, and want to
know if this can be done with just the above config, or does one have to
have a DISA ?


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From owner-kxt@info.com Sat Mar 07 16:15:19 1998
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Message-Id: <199803072357.RAA14158@rio.bravo.net>
From: "Pedro Lugo" <pedro@rio.bravo.net>
To: "David V. Duccini" <duccini@bpsi.net>
Cc: "engineering lab" <swd@ticnet.com>, <kxt@info.com>
Subject: Re: KX-T: firmware upgrades - what do you do?
Date: Sat, 7 Mar 1998 18:11:15 -0600
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to upgrade a1232-1 to 1232-2 you have to change the cpu board. it only
takes about 4 screws. 
I have never changed a1232-1 to 1232-2. this is what I was told by a
panasonic tech. he mentioned it was a small board and could be easily
changed. that is why I was asking how much it costs.by the way if someone
knows how much it costs please let me know. as for the new changes in
version -3 the only thing I was told was that in order to support the new
7400 line of phones you had to get 1232-3 

----------
> From: David V. Duccini <duccini@bpsi.net>
> To: Pedro Lugo <pedro@rio.bravo.net>
> Cc: engineering lab <swd@ticnet.com>; kxt@info.com
> Subject: Re: KX-T: firmware upgrades - what do you do?
> Date: Saturday, March 07, 1998 4:20 PM
> 
> 
> > kx-td1232-1 to kx-td1232-2 change the cpu (can someone tell me how much
it
> > costs ?)
> 
> Is this actually feasible ??   It was my understanding that the CPU was
> hopped up to 12 MHZ, which I would think would require a clock/crystal
> change as well (unless this is just an "internal" clock upgrade ) ???
> 
> > kx-td1232-2 to kx-td1232-3 change the epproms
> > as far as I know the kx-td1232-3 version will support the new 7400 type
> > telephones
> 
> So the -3 is only for a -2 system ???  So in order to get -2 you need to
> somehow (if possible) update the -1 system, which theoritically requires
> upgrading chassis/mainboard components beyond just ROMS ??
> 
> Can anyone confirm this ??
> 
> -duck
> 
>
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From owner-kxt@info.com Sat Mar 07 18:12:39 1998
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	id 0yBVZs-0003VP-00; Sat, 7 Mar 1998 18:12:36 -0800
From: wb8foz@nrk.com
Message-Id: <199803080213.VAA00647@nrk.com>
Subject: KX-T: What is a VB-43210 set
To: kxt@info.com (KXT Mailing list)
Date: Sat, 7 Mar 1998 21:13:20 -0500 (EST)
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I was given a VB433219 set. It's 2 wire,
labeled DIGITAL BUSINESS SYSTEM, & has: 

Prog Mute Conf Auto Vol-up&down

2 rows of unlabeled 5 buttons; one of 6.

REDIAL FLASH ON/OFF HOLD


---------------
Vot ist it?
KXTD or something else....


-- 
A host is a host from coast to coast.................wb8foz@nrk.com
& no one will talk to a host that's close........[v].(301) 56-LINUX
Unless the host (that isn't close).........................pob 1433
is busy, hung or dead....................................20915-1433


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From owner-kxt@info.com Sun Mar 08 06:26:50 1998
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	id 0yBh2O-0003hl-00; Sun, 8 Mar 1998 06:26:48 -0800
Date: Sun, 8 Mar 1998 09:23:21 -0500
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From: Carl Navarro <cnavarro@wcnet.org>
Subject: Re: KX-T: What is a VB-43210 set
Cc: kxt@info.com
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At 09:13 PM 3/7/98 -0500, you wrote:
>I was given a VB433219 set. It's 2 wire,
>labeled DIGITAL BUSINESS SYSTEM, & has: 
>
>Prog Mute Conf Auto Vol-up&down
>
>2 rows of unlabeled 5 buttons; one of 6.
>
>REDIAL FLASH ON/OFF HOLD
>
>
>---------------
>Vot ist it?
>KXTD or something else....


Bzzt.  Wrong list :).  It's a Panasonic DBS digital phone.  Made by the
"Other" Panasonic plant.



Carl Navarro



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From owner-kxt@info.com Sun Mar 08 19:17:39 1998
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	id 0yBt4L-0003o6-00; Sun, 8 Mar 1998 19:17:37 -0800
Message-ID: <001101bd4b09$17862ca0$5da12399@default>
From: "Jim Marks" <jimmarks@email.msn.com>
To: "David V. Duccini" <duccini@bpsi.net>,
	<kxt@info.com>
Subject: Re: KX-T: Dialout without DISA ??
Date: Sun, 8 Mar 1998 22:11:42 -0500
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No matter how you transfer, call forward or conference on the switch you
will still lose 3db.  I have had perfect Results using a viking call
diverter to handle off site transfers.  It is fast, noiseless and gives
great gain.  when routing, The incoming caller cannot tell he has been
forwarded off site.  cost 200 & Change. <<<<  JIM
-----Original Message-----
From: David V. Duccini <duccini@bpsi.net>
To: kxt@info.com <kxt@info.com>
Date: Saturday, March 07, 1998 6:02 PM
Subject: KX-T: Dialout without DISA ??


>
>Does anyone know if its possible to call into a KXTD1232 + TVS100 and
>obtain a call path to do a dialout?
>
>I'm thinking about allowing employees the chance to use our awesome LD
>rates instead of paying seperately to their own LD carriers, and want to
>know if this can be done with just the above config, or does one have to
>have a DISA ?
>
>
>---------------------------------------------------------------------------
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From owner-kxt@info.com Mon Mar 09 07:51:47 1998
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	id 0yC4q9-000417-00; Mon, 9 Mar 1998 07:51:45 -0800
Message-id: <2516243@lyme.VALLEY.NET>
Date: 09 Mar 98 10:57:37 EST
From: Steve.Ligett@VALLEY.NET (Steve Ligett)
Subject: Re: KX-T: KX-T7880
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--- Oleg Goldfayn wrote:
I have tried to connect T7230 to the extension were T7880 works only in SLT
mode and T7230 worked fine as EMSS phone.
--- end of quote ---
Since the t7880 is an analog phone (APT) it requires both pairs.  If you've
programmed your jack to split your XDP (analog) pair from the DPT pair, it
won't run an APT.


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From owner-kxt@info.com Tue Mar 10 01:16:00 1998
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Date: Mon, 9 Mar 1998 16:46:42 -0800
To: kxt@info.com
From: "Dr. Stefan Demetrescu" <stefand@CS.stanford.edu>
Subject: KX-T: Can I force AUTO-ANSWER on for all 7220 phones?
Sender: owner-kxt@info.com
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I am using a KXTD816 and wish to be able to force all 7220 phones to have
the AUTO-ANSWER feature enabled at all times. This is because people tend
to accidentally push the button to disable the feature and it causes
difficulties for those calling that extension in the future. This is
especially severe in a warehouse environment when there is never anyone
right next to the phone.

Is there any way to force AUTO-ANSWER to stay on at all times?

Thanks,


Dr. Stefan Demetrescu (stefand@xenon.stanford.edu)




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From owner-kxt@info.com Tue Mar 10 05:33:29 1998
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	id 0yCP9r-0004GM-00; Tue, 10 Mar 1998 05:33:27 -0800
Message-ID: <004201bd4c29$67f017c0$6d02a8c0@jenni.egns.com>
Reply-To: "Jenni Stephens" <JenniS@egns.com>
From: "Jenni Stephens" <JenniS@egns.com>
To: "KXT Group" <kxt@info.com>
Subject: KX-T: Paging
Date: Tue, 10 Mar 1998 08:35:34 -0500
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This is a multi-part message in MIME format.

------=_NextPart_000_003F_01BD4BFF.7E79D820
Content-Type: text/plain;
	charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

I've got a KX-TD1232 and a KXTVS200.  We do not want to use external =
paging.

Here's what I'd like to do...  Maybe someone can tell me the best way to =
do it, if it's possible...

Mr. X is on the phone in his office.  Mrs. X needs to speak with him, =
but she gets his voicemail busy message, so she dials the operator.  The =
operator then pages Mr. X, telling him that Mrs. X is on line 5.  (Using =
some sort of "Beep" through his speakerphone, or resembling call =
waiting.)

Is anyone doing something like this??

Thanks,
Jenni Stephens
Egan Systems, Inc.

------=_NextPart_000_003F_01BD4BFF.7E79D820
Content-Type: text/html;
	charset="iso-8859-1"
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<!DOCTYPE HTML PUBLIC "-//W3C//DTD W3 HTML//EN">
<HTML>
<HEAD>

<META content=3Dtext/html;charset=3Diso-8859-1 =
http-equiv=3DContent-Type>
<META content=3D'"MSHTML 4.72.2106.6"' name=3DGENERATOR>
</HEAD>
<BODY bgColor=3D#ffffff>
<DIV><FONT size=3D2></FONT><FONT color=3D#000000 size=3D2>I've got a =
KX-TD1232 and a=20
KXTVS200.&nbsp; We do not want to use external paging.</FONT></DIV>
<DIV><FONT size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT size=3D2>Here's what I'd like to do...&nbsp; Maybe someone =
can tell me=20
the best way to do it, if it's possible...</FONT></DIV>
<DIV><FONT size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT size=3D2>Mr. X is on the phone in his office.&nbsp; Mrs. X =
needs to=20
speak with him, but she gets his voicemail busy message, so she dials =
the=20
operator.&nbsp; The operator then pages Mr. X, telling him that Mrs. X =
is on=20
line 5.&nbsp; (Using some sort of &quot;Beep&quot; through his =
speakerphone, or=20
resembling call waiting.)</FONT></DIV>
<DIV><FONT size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT size=3D2>Is anyone doing something like this??</FONT></DIV>
<DIV><FONT size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT size=3D2>Thanks,</FONT></DIV>
<DIV><FONT size=3D2>Jenni Stephens</FONT></DIV>
<DIV><FONT size=3D2>Egan Systems, Inc.</FONT></DIV></BODY></HTML>

------=_NextPart_000_003F_01BD4BFF.7E79D820--



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From owner-kxt@info.com Tue Mar 10 06:30:47 1998
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	id 0yCQ3K-0004H4-00; Tue, 10 Mar 1998 06:30:46 -0800
From: Walter Stemberger <wstemb@efpu.hr>
Subject: KX-T: KX-TD1232 and KX-T7250X
To: kxt@info.com
Message-Id: <E0yCQ3F-0003ME-00@tj1.info.com>
Date: Tue, 10 Mar 1998 06:30:41 -0800
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I have the following problem interconnecting KX-TD1232 (8 CO, 24 Ext.)
and KX-T7250X:

Problem No.1. 
On 7250X phones I cannot use CO7 and CO8:  
7250X have only 6 CO buttons, and  using the 87 and 88 I get BUSY 
signal. The line is programmed to reach all 8 CO lines. 
Connecting a 7235X phone instead of 7250X all lines are available. 
Also on analog lines (KX-T2310) programmed similar to problematic 
7250X, I have all CO lines available.

Problem No. 2.

When I used DIL 1:1 to ring CO7 or CO8 on extension with 7250X 
it worked OK.
When I change to use DIL 1:N, extensions with 7250X phones programmed 
to react to rings on CO7 and CO8 do not ring. Analog lines programmed 
in similar way work OK. Also if I change the 7250X with the 7235X 
phone, it works as programmed. 

All this suggests that the problem is not with the program on the 
1232, but in the 7250X phone. 

Since the documentation with the 1232 was very poor (0 pages), 
I don’t know if this is a compatibility problem, functionality 
problem,  or somewhat else. The person who installed the system 
doesn’t know how to solve the problem. 

Thank you 

Walter Stemberger, wstemb@efpu.hr 




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From owner-kxt@info.com Tue Mar 10 07:10:21 1998
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	id 0yCQfb-0004Hw-00; Tue, 10 Mar 1998 07:10:19 -0800
Date: Tue, 10 Mar 1998 10:10:09 -0500
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To: Walter Stemberger <wstemb@efpu.hr>
From: Carl Navarro <cnavarro@wcnet.org>
Subject: Re: KX-T: KX-TD1232 and KX-T7250X
Cc: kxt@info.com
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At 06:30 AM 3/10/98 -0800, you wrote:
>I have the following problem interconnecting KX-TD1232 (8 CO, 24 Ext.)
>and KX-T7250X:
>
>Problem No.1. 
>On 7250X phones I cannot use CO7 and CO8:  
>7250X have only 6 CO buttons, and  using the 87 and 88 I get BUSY 
>signal. The line is programmed to reach all 8 CO lines. 
>Connecting a 7235X phone instead of 7250X all lines are available. 
>Also on analog lines (KX-T2310) programmed similar to problematic 
>7250X, I have all CO lines available.

Now you know why you should have purchased the 7050 :).  In their 
unknown wisdom, Panasonic has seen fit to not give you access to
lines that don't appear on your phone set if you have a multi-line
phone.  I have been unable to get around this either.


>Problem No. 2.
>
>When I used DIL 1:1 to ring CO7 or CO8 on extension with 7250X 
>it worked OK.
>When I change to use DIL 1:N, extensions with 7250X phones programmed 
>to react to rings on CO7 and CO8 do not ring. Analog lines programmed 
>in similar way work OK. Also if I change the 7250X with the 7235X 
>phone, it works as programmed. 
>
>All this suggests that the problem is not with the program on the 
>1232, but in the 7250X phone. 
>
>Since the documentation with the 1232 was very poor (0 pages), 

Ask your dealer to sell you a manual and that might solve your
documentation problem.

>I don't know if this is a compatibility problem, functionality 
>problem,  or somewhat else. The person who installed the system 
>doesn't know how to solve the problem. 

>
Carl Navarro



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From owner-kxt@info.com Tue Mar 10 07:56:23 1998
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	id 0yCROA-0004Il-00; Tue, 10 Mar 1998 07:56:22 -0800
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To: Carl Navarro <cnavarro@wcnet.org>
From: Eric Allman <eric@sendmail.org>
X-URL: http://WWW.Sendmail.ORG/~eric
cc: Walter Stemberger <wstemb@efpu.hr>, kxt@info.com
Subject: Re: KX-T: KX-TD1232 and KX-T7250X 
In-reply-to: Mail from Carl Navarro <cnavarro@wcnet.org> 
	dated Tue, 10 Mar 1998 10:10:09 EST
	<199803101510.KAA09140@woody.wcnet.org> 
Date: Tue, 10 Mar 1998 07:55:26 -0800
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: Now you know why you should have purchased the 7050 :).  In their 
: unknown wisdom, Panasonic has seen fit to not give you access to
: lines that don't appear on your phone set if you have a multi-line
: phone.  I have been unable to get around this either.

Not that hard -- you need a LOOP button on every phone.  A pain, yes,
but it can be solved.  Of course, then you only have five lines as
CO appearances on your 7250.

eric


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From owner-kxt@info.com Tue Mar 10 08:13:02 1998
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	id 0yCReE-0004Jr-00; Tue, 10 Mar 1998 08:12:58 -0800
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Date: Tue, 10 Mar 1998 08:12:21 -0800
To:  "KXT Group" <kxt@info.com>
From: Neil Ticktin <publisher@mactech.com>
Subject: Re: KX-T: Paging
Cc: "Jenni Stephens" <JenniS@egns.com>
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Yeah -- I just have a 2nd extension on my desk dedicated for
interoffice communication.  :)


Neil


At 5:35 AM -0800 3/10/98, Jenni Stephens wrote:

<excerpt><smaller>I've got a KX-TD1232 and a KXTVS200.  We do not want
to use external paging.

</smaller> 

<smaller>Here's what I'd like to do...  Maybe someone can tell me the
best way to do it, if it's possible...

</smaller> 

<smaller>Mr. X is on the phone in his office.  Mrs. X needs to speak
with him, but she gets his voicemail busy message, so she dials the
operator.  The operator then pages Mr. X, telling him that Mrs. X is on
line 5.  (Using some sort of "Beep" through his speakerphone, or
resembling call waiting.)

</smaller> 

<smaller>Is anyone doing something like this??

</smaller> 

<smaller>Thanks,

Jenni Stephens

Egan Systems, Inc.

</smaller></excerpt><smaller>

</smaller>



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From owner-kxt@info.com Tue Mar 10 15:56:00 1998
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	id 0yCYsI-0004Tp-00; Tue, 10 Mar 1998 15:55:58 -0800
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Date: Tue, 10 Mar 1998 15:56:33 -0800
From: Erling Lassesen <adtech@uniserve.com>
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To: Walter Stemberger <wstemb@efpu.hr>
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Subject: Re: KX-T: KX-TD1232 and KX-T7250X
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Walter Stemberger wrote:

> I have the following problem interconnecting KX-TD1232 (8 CO, 24 Ext.)
> and KX-T7250X:
>
> Problem No.1.
> On 7250X phones I cannot use CO7 and CO8:
> 7250X have only 6 CO buttons, and  using the 87 and 88 I get BUSY
> signal. The line is programmed to reach all 8 CO lines.
> Connecting a 7235X phone instead of 7250X all lines are available.
> Also on analog lines (KX-T2310) programmed similar to problematic
> 7250X, I have all CO lines available.

Group your CO lines.  For example CO 1-4 on the first DSS button as CO
group 1 (81) and CO 5-8 on DSS button 2 as CO group 2 (82).   You must
however Park your calls so others can pick up.

> Problem No. 2.
>
> When I used DIL 1:1 to ring CO7 or CO8 on extension with 7250X
> it worked OK.
> When I change to use DIL 1:N, extensions with 7250X phones programmed
> to react to rings on CO7 and CO8 do not ring. Analog lines programmed
> in similar way work OK. Also if I change the 7250X with the 7235X
> phone, it works as programmed.

> All this suggests that the problem is not with the program on the
> 1232, but in the 7250X phone.

The telephone and KSU are working correctly.  The problem appears to be
with the understanding of the system application ( or better still, lack
of documentation).



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From owner-kxt@info.com Tue Mar 10 18:57:40 1998
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	id 0yCbi6-0004Vm-00; Tue, 10 Mar 1998 18:57:38 -0800
Message-ID: <001a01bd4c98$3558e480$e33dffd0@default>
From: "Jim Marks" <jimmarks@email.msn.com>
To: "Walter Stemberger" <wstemb@efpu.hr>,
	<kxt@info.com>
Subject: Re: KX-T: KX-TD1232 and KX-T7250X
Date: Tue, 10 Mar 1998 21:48:41 -0500
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Precedence: bulk

Why put your customer through the aggravation & confusion of loop or trunk
group buttons when you can use a 7020 for a $10 upgrade or a 7220 for a $40
upgrade?  Your doing your customer an injustice and setting yourself up for
continous radministration to the users on how to park transfer & Handle
group buttons. <<<<<< JIM
-----Original Message-----
From: Walter Stemberger <wstemb@efpu.hr>
To: kxt@info.com <kxt@info.com>
Date: Tuesday, March 10, 1998 9:33 AM
Subject: KX-T: KX-TD1232 and KX-T7250X


>I have the following problem interconnecting KX-TD1232 (8 CO, 24 Ext.)
>and KX-T7250X:
>
>Problem No.1.
>On 7250X phones I cannot use CO7 and CO8:
>7250X have only 6 CO buttons, and  using the 87 and 88 I get BUSY
>signal. The line is programmed to reach all 8 CO lines.
>Connecting a 7235X phone instead of 7250X all lines are available.
>Also on analog lines (KX-T2310) programmed similar to problematic
>7250X, I have all CO lines available.
>
>Problem No. 2.
>
>When I used DIL 1:1 to ring CO7 or CO8 on extension with 7250X
>it worked OK.
>When I change to use DIL 1:N, extensions with 7250X phones programmed
>to react to rings on CO7 and CO8 do not ring. Analog lines programmed
>in similar way work OK. Also if I change the 7250X with the 7235X
>phone, it works as programmed.
>
>All this suggests that the problem is not with the program on the
>1232, but in the 7250X phone.
>
>Since the documentation with the 1232 was very poor (0 pages),
>I don’t know if this is a compatibility problem, functionality
>problem,  or somewhat else. The person who installed the system
>doesn’t know how to solve the problem.
>
>Thank you
>
>Walter Stemberger, wstemb@efpu.hr
>
>
>
>
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From owner-kxt@info.com Wed Mar 11 09:03:25 1998
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	id 0yCouZ-0004kI-00; Wed, 11 Mar 1998 09:03:23 -0800
Message-id: <2546341@lyme.VALLEY.NET>
Date: 11 Mar 98 12:09:21 EST
From: Steve.Ligett@VALLEY.NET (Steve Ligett)
Subject: Re: KX-T: Panasonic service saga
To: kxt@info.com ("KXT Mailing List")
Sender: owner-kxt@info.com
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--- "Sam Leffler" wrote:
FYI, in case you're wondering how easy it is to get Panasonic service...

<tale deleted>

Not a good experience for the repair of a $300+ phone that failed under
warranty. Thankfully I'm not dependent on the 7235 for programming (it'll
probably be 2+ months before I have it returned in full working condition).
--- end of quote ---
Where did you buy the phone/system?  You must have saved some money over buying
from someone who'd support you, I guess.

I recognize that's rude and crude, but I see so many messages on this list from
people who've apparently bought Panasonic systems and phones cheaply, from
someplace that offers no support or documentation, and they are adrift. 
Sometimes it's just not worth it to save that money.  If I had a customer with
a broken 7235, I'd at least provide them with a 7230 to use until it was fixed.

steve


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From owner-kxt@info.com Wed Mar 11 19:23:15 1998
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From: Phones001 <Phones001@aol.com>
Message-ID: <b411d466.350754da@aol.com>
Date: Wed, 11 Mar 1998 22:22:00 EST
To: Steve.Ligett@VALLEY.NET, kxt@info.com
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In a message dated 98-03-11 12:08:57 EST, Steve.Ligett@VALLEY.NET writes:

<< -- "Sam Leffler" wrote:
 FYI, in case you're wondering how easy it is to get Panasonic service...
 
 <tale deleted>
 
 Not a good experience for the repair of a $300+ phone that failed under
 warranty. Thankfully I'm not dependent on the 7235 for programming (it'll
 probably be 2+ months before I have it returned in full working condition).
 --- end of quote ---
 Where did you buy the phone/system?  You must have saved some money over
buying
 from someone who'd support you, I guess.
 
 I recognize that's rude and crude, but I see so many messages on this list
from
 people who've apparently bought Panasonic systems and phones cheaply, from
 someplace that offers no support or documentation, and they are adrift. 
 Sometimes it's just not worth it to save that money.  If I had a customer
with
 a broken 7235, I'd at least provide them with a 7230 to use until it was
fixed.
  >>
Steve I couldn't agree with you more. Hire A pro...


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From owner-kxt@info.com Wed Mar 11 19:44:58 1998
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Date: Wed, 11 Mar 1998 21:45:11 -0800
From: engineering lab <swd@ticnet.com>
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To: Jenni Stephens <JenniS@egns.com>, kxt@info.com
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Jenni Stephens wrote:

>  I've got a KX-TD1232 and a KXTVS200.  We do not want to use external
> paging. Here's what I'd like to do...  Maybe someone can tell me the
> best way to do it, if it's possible... Mr. X is on the phone in his
> office.  Mrs. X needs to speak with him, but she gets his voicemail
> busy message, so she dials the operator.  The operator then pages Mr.
> X, telling him that Mrs. X is on line 5.  (Using some sort of "Beep"
> through his speakerphone, or resembling call waiting.)

Jenni,

Several years ago, I replaced an older tele system that had off hook
call anounce with a D-1232.  The customer didn't like the 7235 features,
or the price to get ohca.  We used 7220's everyplace.  The older system
used 3 pair cable to all stations, so to offer ohca, I used a Valcom
talkback intercom wired to co 12 (which was unused).

I replaced the speaker in cheap computer speaker boxes ($2) with a 50
ohm speaker ($2),  wired a long 6 conductor cord and plug and a short 4
conductor cord and plug($1) into the speaker box.  The red,green,black,
and yellow wires from one cord went to the same of the other cord,  the
blue and white went to the speaker.  The six conductor cord plugged into
the wall, the four conductor plug into the 7220.  At the station blocks,
first two pairs went to normal d1232 wiring, the third pair went to the
valcom block.  We used the same extension number (plus 1 x x) as the
valcom  (ie 121 was 21 on the valcom).

The money saved on 30 - 7220's easily paid for the valcom and speakers.
We had another bonus, unused valcom stations were used for talkback
horns in manufacturing and warehouse space.

If the 7220's would have had a 6 circuit jack, I would have used a relay
on the third pair to switch the internal speaker from the phone circuit
to the third pair for talkback.

Another hint on 7220's-  That ringer switch too loud on HI and still too
loud on LOW?  The switch can be replaced with a 1 meg trim pot (knob
stuck thru the switch hole).   Center and one outside lead of pot goes
to pad 1 and 4 where the switch was.  (switch has four leads in a row,
use two end leads).  WARNING - this mod VOIDS ALL WARRANTEES!  For faint
of heart, don't remove switch, set switch off and tack pot between end
leads of switch.

Hope this helps

-Larry / Dallas


(Hey, I make mods to my Porsche too,  but Dr. Porsche encouraged
improvements {"I wish we
had time to customize them at the factory"}-Panorama magazine)





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From owner-kxt@info.com Wed Mar 11 21:38:18 1998
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	id 0yD0h6-0004xI-00; Wed, 11 Mar 1998 21:38:16 -0800
Message-ID: <044401bd4d79$0e91f530$8979eea9@sip.berkeley.sgi.com>
From: "Sam Leffler" <sam@cthulhu.engr.sgi.com>
To: "Phones001" <Phones001@aol.com>, <Steve.Ligett@VALLEY.NET>, <kxt@info.com>
Subject: Re: KX-T: Panasonic service saga
Date: Wed, 11 Mar 1998 21:38:11 -0800
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-----Original Message-----
From: Phones001 <Phones001@aol.com>
To: Steve.Ligett@VALLEY.NET <Steve.Ligett@VALLEY.NET>; kxt@info.com
<kxt@info.com>
Date: Wednesday, March 11, 1998 7:27 PM
Subject: Re: KX-T: Panasonic service saga


>In a message dated 98-03-11 12:08:57 EST, Steve.Ligett@VALLEY.NET writes:
>
><< -- "Sam Leffler" wrote:
> FYI, in case you're wondering how easy it is to get Panasonic service...
>
> <tale deleted>
>
> Not a good experience for the repair of a $300+ phone that failed under
> warranty. Thankfully I'm not dependent on the 7235 for programming (it'll
> probably be 2+ months before I have it returned in full working
condition).
> --- end of quote ---
> Where did you buy the phone/system?  You must have saved some money over
>buying
> from someone who'd support you, I guess.
>
> I recognize that's rude and crude, but I see so many messages on this list
>from
> people who've apparently bought Panasonic systems and phones cheaply, from
> someplace that offers no support or documentation, and they are adrift.
> Sometimes it's just not worth it to save that money.  If I had a customer
>with
> a broken 7235, I'd at least provide them with a 7230 to use until it was
>fixed.
>  >>
>Steve I couldn't agree with you more. Hire A pro...


Give me a break.  Are you saying that because Panasonic service sucks for
the "unprofessional" that it'll be better for someone in the business?
Hiring a "pro" in this case would've made no difference except to make the
cost of the phone system too high for me to afford.  Given that you know
nothing about me or my installation this comment does little except to
reflect poorly on your "professionalism".

BTW, perhaps you can explain how having a "professional" between me and
Panasonic would've made Panasonic figure out that "the LCD failed; two
raster scanlines are not lighting" doesn't mean replace a switch hook and 2
capacitors on the circuit board (which is what they did the first go round
with the phone).

    Sam




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From owner-kxt@info.com Wed Mar 11 21:59:57 1998
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	id 0yD123-0004y4-00; Wed, 11 Mar 1998 21:59:55 -0800
Message-ID: <045201bd4d7c$127828b0$8979eea9@sip.berkeley.sgi.com>
From: "Sam Leffler" <sam@cthulhu.engr.sgi.com>
To: <kxt@info.com>
Subject: Re: KX-T: Panasonic service saga
Date: Wed, 11 Mar 1998 21:59:49 -0800
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A followup to my original note.  I'd intended to wait for a resolution to my
problem but given some of the responses I've received (directly and cc'd to
this list) I figure it's worth adding to the original note.

I contacted Panasonic twice more after my problems last week.  I was trying
to talk directly with a tech in Cypress (where phones are serviced in CA) to
insure that they were diagnosing the same problem I had sent the phone in
for.  I called the 800 number and talked to a very helpful person that
promised to followup for me and have someone ring me.  Unfortunately at the
time the front line folks' computers were down so they had to send a fax to
Cypress. The next day I got a call from a person in the 714 area code (where
Cypress is located) asking me for the 800 number for Panasonic.  Apparently
they'd mistakenly been receiving faxes from Panasonic destined for the
Cypress service center and wanted to talk to someone stop the flow of
mis-directed facsimile (they got the fax sent in my behalf and which had my
phone number on it as a contact #).  I gave them the 800 number and a few
hours later followed up by calling myself.  I talked to another person and
told them what had happened and asked again to get a callback.  Today I
finally got a call back from Cypress but missed it.  It does however sound
like the right people are finally getting in the loop. (Given the wealth of
material in my case# I figure it's been escalated at least once by now.)

I'm happier but still not fully satisfied that it's taken so long to get the
right thing to happen. As other folks have pointed out, this sort of hassle
is part of doing this sort of stuff for a living.  If I just wanted a phone
system w/o any hassles I could've gone through an intermediary and paid them
to deal with these problems and expected them to stock replacement phones
that I could use while my set(s) were in for repair.  The bottom line is
still the same however, whether you're a pro dealing with Panasonic for
customers or someone like me who is dealing directly with the vendor
(because they don't need the services of a middleman); don't expect timely
service from Panasonic.

FWIW, I'm still very happy with my phone system and I know that I will some
day see my 7235 returned to me in working condition.

    Sam




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From owner-kxt@info.com Wed Mar 11 22:29:20 1998
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	id 0yD1UV-0004yu-00; Wed, 11 Mar 1998 22:29:19 -0800
Message-ID: <000c01bd4d7f$7dd469e0$542e30cf@pentium100>
From: "Pedro Lugo" <pedro@rio.bravo.net>
To: "Sam Leffler" <sam@cthulhu.engr.sgi.com>, <kxt@info.com>
Subject: Re: KX-T: Panasonic service saga
Date: Thu, 12 Mar 1998 00:24:10 -0600
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I agree with sam. Panasonic has crappy service. they tell people they have
to receive the technical training seminar in order to receive support. Then
the first time you need help from them you have to wait about 30 minutes for
someone to take your call. then they tell you "change the line or extension
cards then change the cpu and tsw cards" if that doesn't work send the whole
thing in for repair.and I don't think the client or the reseller are the
ones to blame for the crappy service. and they say 99%  next day turnaround.
I dont think so.anyway this is just my opinion. see you around.

-----Original Message-----
From: Sam Leffler <sam@cthulhu.engr.sgi.com>
To: kxt@info.com <kxt@info.com>
Date: Wednesday, March 11, 1998 11:45 PM
Subject: Re: KX-T: Panasonic service saga


>A followup to my original note.  I'd intended to wait for a resolution to
my
>problem but given some of the responses I've received (directly and cc'd to
>this list) I figure it's worth adding to the original note.
>
>I contacted Panasonic twice more after my problems last week.  I was trying
>to talk directly with a tech in Cypress (where phones are serviced in CA)
to
>insure that they were diagnosing the same problem I had sent the phone in
>for.  I called the 800 number and talked to a very helpful person that
>promised to followup for me and have someone ring me.  Unfortunately at the
>time the front line folks' computers were down so they had to send a fax to
>Cypress. The next day I got a call from a person in the 714 area code
(where
>Cypress is located) asking me for the 800 number for Panasonic.  Apparently
>they'd mistakenly been receiving faxes from Panasonic destined for the
>Cypress service center and wanted to talk to someone stop the flow of
>mis-directed facsimile (they got the fax sent in my behalf and which had my
>phone number on it as a contact #).  I gave them the 800 number and a few
>hours later followed up by calling myself.  I talked to another person and
>told them what had happened and asked again to get a callback.  Today I
>finally got a call back from Cypress but missed it.  It does however sound
>like the right people are finally getting in the loop. (Given the wealth of
>material in my case# I figure it's been escalated at least once by now.)
>
>I'm happier but still not fully satisfied that it's taken so long to get
the
>right thing to happen. As other folks have pointed out, this sort of hassle
>is part of doing this sort of stuff for a living.  If I just wanted a phone
>system w/o any hassles I could've gone through an intermediary and paid
them
>to deal with these problems and expected them to stock replacement phones
>that I could use while my set(s) were in for repair.  The bottom line is
>still the same however, whether you're a pro dealing with Panasonic for
>customers or someone like me who is dealing directly with the vendor
>(because they don't need the services of a middleman); don't expect timely
>service from Panasonic.
>
>FWIW, I'm still very happy with my phone system and I know that I will some
>day see my 7235 returned to me in working condition.
>
>    Sam
>
>
>
>
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From owner-kxt@info.com Wed Mar 11 23:32:43 1998
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	id 0yD2Tp-0004zw-00; Wed, 11 Mar 1998 23:32:41 -0800
From: WarrenLaCa <WarrenLaCa@aol.com>
Message-ID: <ded75661.35078f4e@aol.com>
Date: Thu, 12 Mar 1998 02:31:23 EST
To: WarrenLaCa@aol.com, lteitelb@netscape.com
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On the 1st of January, 1998, Bjarne Stroustrup gave an interview to the
IEEE's 'Computer' magazine.

Naturally, the editors thought he would be giving a retrospective view of
seven years of object-oriented design, using the language he created.

By the end of the interview, the interviewer got more than he had bargained
for and, subsequently, the editor decided to suppress its contents, 'for
the good of the industry' but, as with many of these things, there was a
leak.

Here is a complete transcript of what was was said, unedited, and
unrehearsed, so it isn't as neat as planned interviews.

You will find it interesting...

__________________________________________________________________

Interviewer:  Well, it's been a few years since you changed the
        world of software design, how does it feel, looking back?

Stroustrup:  Actually, I was thinking about those days, just before
        you arrived. Do you remember?  Everyone was writing 'C'
        and, the trouble was, they were pretty damn good at it.
        Universities got pretty good at teaching it, too. They were
        turning out competent - I stress the word 'competent' -
        graduates at a phenomenal rate. That's what caused the
        problem.

Interviewer:  Problem?

Stroustrup:  Yes, problem. Remember when everyone wrote Cobol?

Interviewer:  Of course, I did too

Stroustrup:  Well, in the beginning, these guys were like demi-gods.
        Their salaries were high, and they were treated like royalty.

Interviewer:  Those were the days, eh?

Stroustrup:  Right. So what happened?  IBM got sick of it, and
        invested millions in training programmers, till they were a
        dime a dozen.

Interviewer:  That's why I got out. Salaries dropped within a year,
        to the point where being a journalist actually paid better.

Stroustrup:  Exactly. Well, the same happened with 'C' programmers.

Interviewer:  I see, but what's the point?

Stroustrup:  Well, one day, when I was sitting in my office, I
        thought of this little scheme, which would redress the
        balance a little. I thought 'I wonder what would happen, if
        there were a language so complicated, so difficult to learn,
        that nobody would ever be able to swamp the market with
        programmers?  Actually, I got some of the ideas from X10,
        you know, X windows. That was such a bitch of a graphics
        system, that it only just ran on those Sun 3/60 things.
        They had all the ingredients for what I wanted. A really
        ridiculously complex syntax, obscure functions, and
        pseudo-OO structure. Even now, nobody writes raw X-windows
        code. Motif is the only way to go if you want to retain
        your sanity.

Interviewer:  You're kidding...?

Stroustrup:  Not a bit of it. In fact, there was another problem.
        Unix was written in 'C', which meant that any 'C' programmer
        could very easily become a systems programmer. Remember
        what a mainframe systems programmer used to earn?

Interviewer:  You bet I do, that's what I used to do.

Stroustrup:  OK, so this new language had to divorce itself from
        Unix, by hiding all the system calls that bound the two
        together so nicely. This would enable guys who only knew
        about DOS to earn a decent living too.

Interviewer:  I don't believe you said that...

Stroustrup:  Well, it's been long enough, now, and I believe most
        people have figured out for themselves that C++ is a waste
        of time but, I must say, it's taken them a lot longer than I
        thought it would.

Interviewer:  So how exactly did you do it?

Stroustrup:  It was only supposed to be a joke, I never thought
        people would take the book seriously. Anyone with half a
        brain can see that object-oriented programming is
        counter-intuitive, illogical and inefficient.

Interviewer:  What?

Stroustrup:  And as for 're-useable code' - when did you ever hear
        of a company re-using its code?

Interviewer:  Well, never, actually, but...

Stroustrup:  There you are then. Mind you, a few tried, in the
        early days. There was this Oregon company - Mentor
        Graphics, I think they were called - really caught a cold
        trying to rewrite everything in C++ in about '90 or '91. I
        felt sorry for them really, but I thought people would learn
        from their mistakes.

Interviewer:  Obviously, they didn't?

Stroustrup:  Not in the slightest. Trouble is, most companies
        hush-up all their major blunders, and explaining a $30
        million loss to the shareholders would have been difficult.
        Give them their due, though, they made it work in the end.

Interviewer:  They did?  Well, there you are then, it proves O-O works.

Stroustrup:  Well, almost. The executable was so huge, it took
        five minutes to load, on an HP workstation, with 128MB of
        RAM. Then it ran like treacle. Actually, I thought this
        would be a major stumbling-block, and I'd get found out
        within a week, but nobody cared. Sun and HP were only too
        glad to sell enormously powerful boxes, with huge resources
        just to run trivial programs. You know, when we had our
        first C++ compiler, at AT&T, I compiled 'Hello World', and
        couldn't believe the size of the executable. 2.1MB

Interviewer:  What?  Well, compilers have come a long way, since then.

Stroustrup:  They have?  Try it on the latest version of g++ - you
        won't get much change out of half a megabyte. Also, there
        are several quite recent examples for you, from all over the
        world. British Telecom had a major disaster on their hands
        but, luckily, managed to scrap the whole thing and start
        again. They were luckier than Australian Telecom. Now I
        hear that Siemens is building a dinosaur, and getting more
        and more worried as the size of the hardware gets bigger, to
        accommodate the executables. Isn't multiple inheritance a joy?

Interviewer:  Yes, but C++ is basically a sound language.

Stroustrup:  You really believe that, don't you?  Have you ever sat
        down and worked on a C++ project?  Here's what happens:
        First, I've put in enough pitfalls to make sure that only
        the most trivial projects will work first time. Take
        operator overloading. At the end of the project, almost
        every module has it, usually, because guys feel they really
        should do it, as it was in their training course. The same
        operator then means something totally different in every
        module. Try pulling that lot together, when you have a
        hundred or so modules. And as for data hiding. God, I
        sometimes can't help laughing when I hear about the problems
        companies have making their modules talk to each other. I
        think the word 'synergistic' was specially invented to twist
        the knife in a project manager's ribs.

Interviewer:  I have to say, I'm beginning to be quite appalled at
        all this. You say you did it to raise programmers'
        salaries?  That's obscene.

Stroustrup:  Not really. Everyone has a choice. I didn't expect
        the thing to get so much out of hand. Anyway, I basically
        succeeded. C++ is dying off now, but programmers still get
        high salaries - especially those poor devils who have to
        maintain all this crap. You do realise, it's impossible to
        maintain a large C++ software module if you didn't actually
        write it?

Interviewer:  How come?

Stroustrup:  You are out of touch, aren't you?  Remember the typedef?

Interviewer:  Yes, of course.

Stroustrup:  Remember how long it took to grope through the header
        files only to find that 'RoofRaised' was a double precision
        number?  Well, imagine how long it takes to find all the
        implicit typedefs in all the Classes in a major project.

Interviewer:  So how do you reckon you've succeeded?

Stroustrup:  Remember the length of the average-sized 'C' project?
        About 6 months. Not nearly long enough for a guy with a
        wife and kids to earn enough to have a decent standard of
        living. Take the same project, design it in C++ and what do
        you get?  I'll tell you. One to two years. Isn't that
        great?  All that job security, just through one mistake of
        judgement. And another thing. The universities haven't
        been teaching 'C' for such a long time, there's now a
        shortage of decent 'C' programmers. Especially those who
        know anything about Unix systems programming. How many guys
        would know what to do with 'malloc', when they've used 'new'
        all these years - and never bothered to check the return
        code. In fact, most C++ programmers throw away their return
        codes. Whatever happened to good ol' '-1'?  At least you
        knew you had an error, without bogging the thing down in all
        that 'throw' 'catch' 'try' stuff.

Interviewer:  But, surely, inheritance does save a lot of time?

Stroustrup:  Does it?  Have you ever noticed the difference between
        a 'C' project plan, and a C++ project plan?  The planning
        stage for a C++ project is three times as long. Precisely
        to make sure that everything which should be inherited is,
        and what shouldn't isn't. Then, they still get it wrong.
        Whoever heard of memory leaks in a 'C' program?  Now finding
        them is a major industry. Most companies give up, and send
        the product out, knowing it leaks like a sieve, simply to
        avoid the expense of tracking them all down.

Interviewer:  There are tools...

Stroustrup:  Most of which were written in C++.

Interviewer:  If we publish this, you'll probably get lynched, you
        do realise that?

Stroustrup:  I doubt it. As I said, C++ is way past its peak now,
        and no company in its right mind would start a C++ project
        without a pilot trial. That should convince them that it's
        the road to disaster. If not, they deserve all they get. You
        know, I tried to convince Dennis Ritchie to rewrite Unix in C++.

Interviewer:  Oh my God. What did he say?

Stroustrup:  Well, luckily, he has a good sense of humor. I think
        both he and Brian figured out what I was doing, in the early
        days, but never let on. He said he'd help me write a C++
        version of DOS, if I was interested.

Interviewer:  Were you?

Stroustrup:  Actually, I did write DOS in C++, I'll give you a demo
        when we're through. I have it running on a Sparc 20 in the
        computer room. Goes like a rocket on 4 CPU's, and only
        takes up 70 megs of disk.

Interviewer:  What's it like on a PC?

Stroustrup:  Now you're kidding. Haven't you ever seen Windows '95?
        I think of that as my biggest success. Nearly blew the game
        before I was ready, though.

Interviewer:  You know, that idea of a Unix++ has really got me
        thinking. Somewhere out there, there's a guy going to try it.

Stroustrup:  Not after they read this interview.

Interviewer:  I'm sorry, but I don't see us being able to publish
        any of this.

Stroustrup:  But it's the story of the century. I only want to be
        remembered by my fellow programmers, for what I've done for
        them. You know how much a C++ guy can get these days?

Interviewer:  Last I heard, a really top guy is worth $70 - $80 an
        hour.

Stroustrup:  See?  And I bet he earns it. Keeping track of all the
        gotchas I put into C++ is no easy job. And, as I said
        before, every C++ programmer feels bound by some mystic
        promise to use every damn element of the language on every
        project. Actually, that really annoys me sometimes, even
        though it serves my original purpose. I almost like the
        language after all this time.

Interviewer:  You mean you didn't before?

Stroustrup:  Hated it. It even looks clumsy, don't you agree?  But
        when the book royalties started to come in... well, you get
        the picture.

Interviewer:  Just a minute. What about references?  You must
        admit, you improved on 'C' pointers.

Stroustrup:  Hmm. I've always wondered about that. Originally, I
        thought I had. Then, one day I was discussing this with a
        guy who'd written C++ from the beginning. He said he could
        never remember whether his variables were referenced or
        dereferenced, so he always used pointers. He said the
        little asterisk always reminded him.

Interviewer:  Well, at this point, I usually say 'thank you very
        much' but it hardly seems adequate.

Stroustrup:  Promise me you'll publish this. My conscience is
        getting the better of me these days.

Interviewer:  I'll let you know, but I think I know what my editor
        will say.

Stroustrup:  Who'd believe it anyway?  Although, can you send me a
        copy of that tape?

Interviewer:  I can do that.


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From owner-kxt@info.com Thu Mar 12 04:19:29 1998
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	id 0yD6xL-00055A-00; Thu, 12 Mar 1998 04:19:27 -0800
Date: Thu, 12 Mar 1998 07:15:43 -0500
Message-Id: <199803121215.HAA20902@woody.wcnet.org>
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From: Carl Navarro <cnavarro@wcnet.org>
Subject: Re: KX-T: Panasonic service saga
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At 12:24 AM 3/12/98 -0600, you wrote:
>I agree with sam. Panasonic has crappy service. they tell people they have
>to receive the technical training seminar in order to receive support. Then
>the first time you need help from them you have to wait about 30 minutes for
>someone to take your call. then they tell you "change the line or extension
>cards then change the cpu and tsw cards" if that doesn't work send the whole
>thing in for repair.and I don't think the client or the reseller are the
>ones to blame for the crappy service. and they say 99%  next day turnaround.
>I dont think so.anyway this is just my opinion. see you around.
>
>-----Original Message-----
>From: Sam Leffler <sam@cthulhu.engr.sgi.com>

<<stuff deleted>>

As other folks have pointed out, this sort of hassle
>>is part of doing this sort of stuff for a living.  If I just wanted a phone
>>system w/o any hassles I could've gone through an intermediary and paid
>them
>>to deal with these problems and expected them to stock replacement phones
>>that I could use while my set(s) were in for repair.  The bottom line is
>>still the same however, whether you're a pro dealing with Panasonic for
>>customers or someone like me who is dealing directly with the vendor
>>(because they don't need the services of a middleman); don't expect timely
>>service from Panasonic.

Since I'm in the Midwest, I have the option of using Langhorne, PA or
Atlanta, GA for my service center.  I find the BEST service comes
from Atlanta.  The people there are very fast and very good.

Sam, someone like you who bought your Digital system directly from the
vendor got exactly what you deserved.  You weren't supposed to be 
able to do that, so cherish that vendor.  If it were my choice, he would
not be distributing Panasonic product.

<<soap box on>>

A Panasonic Digital dealer takes a certification course to install the
system.  Not a big deal, it just was supposed to raise the barrier to
entry.  Instead, certain distributors violate the agreement and sell
systems to end users.  The end user's arguement that "he can't afford
to pay a middleman" means that he shouldn't be allowed to buy the system.
Panasonic should have done what other manufacturers do and shipped the
CPU from corporate.  

<<soap box off>>

>>
>>FWIW, I'm still very happy with my phone system and I know that I will some
>>day see my 7235 returned to me in working condition.


Outside of that, I'm glad you're happy with the system.  Try playing with
the 990 options to send SMDR caller-id data in advance of picking up the
phone down the serial line.  It sends a lot of data, but you get the ability
to ID calls (contact management) before you answer the call.

Also if you set it, the first call of the day with caller-id will reset
your clock.  No more clock adjustments.

Carl Navarro



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From owner-kxt@info.com Thu Mar 12 05:03:50 1998
Received: from majordom by bevo.info.com with local (Exim 1.82 #2)
	id 0yD7eG-00058Y-00; Thu, 12 Mar 1998 05:03:48 -0800
Message-ID: <19980312130624.17898.qmail@noel.pd.org>
From: "Seng-Poh Lee" <splee@PD.Org>
Subject: Re: KX-T: Panasonic service saga
To: sam@cthulhu.engr.sgi.com (Sam Leffler)
Date: Thu, 12 Mar 1998 08:06:24 -0500 (EST)
Cc: kxt@info.com
In-Reply-To: <045201bd4d7c$127828b0$8979eea9@sip.berkeley.sgi.com> from "Sam Leffler" at Mar 11, 98 09:59:49 pm
Organization: Public Domain, Inc.
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Sam Leffler wrote:
> 
> A followup to my original note.  I'd intended to wait for a resolution to my
> problem but given some of the responses I've received (directly and cc'd to
> this list) I figure it's worth adding to the original note.

[saga deleted]

Just to add my own experience, I too had to eal with Panasonic service (in PA),
and while I had a bit of trouble too, it was resolved in the end.

In my case, the ring generator on my KXTD-816 stopped working after
about 2 months.  I sent it back under warranty, and got it back in a
week and a half, from my sending to receiving it back.  Basically, it
was turned around in less than two days at Panasonic.  The resolution
was supposedly a cold solder joint, but the unit still exhibited the
same problem, so I had to send it back again.  I added a letter
expressing disappointment in the service.  This time I received a call
from the tech, which I missed.  When I called back, a customer service
person said that the unit checked out on the bench.  Anyway, to make a
long story short, the tech finally replaced the PSU to make sure that if
it was an intermittent fault, it wouldn't occur again.  The unit has
worked fine since. The two go arounds took a total of about 5 weeks. The
biggest hassle was trying to reach Panasonic, since their line is always
busy, and not toll free.

-- 
Seng-Poh Lee <splee@pd.org>



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From owner-kxt@info.com Thu Mar 12 06:16:16 1998
Received: from majordom by bevo.info.com with local (Exim 1.82 #2)
	id 0yD8mN-00059X-00; Thu, 12 Mar 1998 06:16:15 -0800
From: "Rob Dennis" <robd@unitedparking.com>
To: "kxt@info.com" <kxt@info.com>
Subject: RE: KX-T: Panasonic service saga
Date: Thu, 12 Mar 1998 13:43:12 -0500
Message-Id: <98031208432301.00482@inman.unitedparking.net>
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There must be something wrong with the service center in your area,
because the one in Atlanta has been excellent. I do have the luxury of
being able to take the unit in personally, but I have had two 7230's
repaired. It took 1 day for the first and 2 days for the second.
Incidentally, one of the units was being serviced for a bad display
also. I have been so impressed with the service center here, that I have
bought other Panasonic equipment just because of it. 

Rob Dennis



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From owner-kxt@info.com Thu Mar 12 08:15:27 1998
Received: from majordom by bevo.info.com with local (Exim 1.82 #2)
	id 0yDAdh-0005CQ-00; Thu, 12 Mar 1998 08:15:25 -0800
Message-ID: <04eb01bd4dd2$0e159bd0$8979eea9@sip.berkeley.sgi.com>
From: "Sam Leffler" <sam@cthulhu.engr.sgi.com>
To: "Rob Dennis" <robd@unitedparking.com>, <kxt@info.com>
Subject: Re: KX-T: Panasonic service saga
Date: Thu, 12 Mar 1998 08:15:20 -0800
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-----Original Message-----
From: Rob Dennis <robd@unitedparking.com>
To: kxt@info.com <kxt@info.com>
Date: Thursday, March 12, 1998 6:18 AM
Subject: RE: KX-T: Panasonic service saga


>There must be something wrong with the service center in your area,
>because the one in Atlanta has been excellent. I do have the luxury of
>being able to take the unit in personally, but I have had two 7230's
>repaired. It took 1 day for the first and 2 days for the second.
>Incidentally, one of the units was being serviced for a bad display
>also. I have been so impressed with the service center here, that I have
>bought other Panasonic equipment just because of it.
>


Actually, I believe this is more at the heart of my problem.  That is, my
local service center is in South SF but they just send stuff to Cypress
which is in Southern CA.  I did not drive to the South SF place to deliver
the phone; instead I mailed it to them together with a letter describing the
problem (this was afer talking to them on the phone).  I suspect that if I'd
spent the half day required to drive there and hand the phone over that they
would have used "the right words" for "LCD has bad scanlines" when
submitting the work order.

In any event, I've had enough of this subject (as I'm sure most everyone
else has too).

    Sam




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From owner-kxt@info.com Fri Mar 13 07:45:30 1998
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	id 0yDWeG-0005XM-00; Fri, 13 Mar 1998 07:45:28 -0800
Message-ID: <001f01bd4e97$5a677600$6d02a8c0@jenni.egns.com>
Reply-To: "Jenni Stephens" <JenniS@egns.com>
From: "Jenni Stephens" <JenniS@egns.com>
To: "KXT Group" <kxt@info.com>
Subject: KX-T: Hold Music - suggestions?
Date: Fri, 13 Mar 1998 10:47:39 -0500
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Hey, I'm trying to buy a few CD's with some music that's appropriate for =
"hold music."  Light rock (like Phil Collins), smooth jazz, etc.  Is =
there a catalog just for hold music out there somewhere?  Preferably =
pretty cheap, too!  We're not looking to record voice on top of it right =
now, or anything, we just need some plain old hold music.  I've =
exhausted my personal CD collection!!

Suggestions will be much appreciated!

Thanks,
Jenni Stephens
Egan Systems, Inc.

------=_NextPart_000_001C_01BD4E6D.710B2700
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<!DOCTYPE HTML PUBLIC "-//W3C//DTD W3 HTML//EN">
<HTML>
<HEAD>

<META content=3Dtext/html;charset=3Diso-8859-1 =
http-equiv=3DContent-Type>
<META content=3D'"MSHTML 4.72.2106.6"' name=3DGENERATOR>
</HEAD>
<BODY bgColor=3D#ffffff>
<DIV><FONT color=3D#000000 size=3D2>Hey, I'm trying to buy a few CD's =
with some=20
music that's appropriate for &quot;hold music.&quot;&nbsp; Light rock =
(like Phil=20
Collins), smooth jazz, etc.&nbsp; Is there a catalog just for hold music =
out=20
there somewhere?&nbsp; Preferably pretty cheap, too!&nbsp; We're not =
looking to=20
record voice on top of it right now, or anything, we just need some =
plain old=20
hold music.&nbsp; I've exhausted my personal CD =
collection!!</FONT></DIV>
<DIV><FONT color=3D#000000 size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT color=3D#000000 size=3D2>Suggestions will be much=20
appreciated!</FONT></DIV>
<DIV><FONT color=3D#000000 size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT color=3D#000000 size=3D2>Thanks,<BR>Jenni =
Stephens</FONT></DIV>
<DIV><FONT color=3D#000000 size=3D2>Egan Systems, =
Inc.</FONT></DIV></BODY></HTML>

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From owner-kxt@info.com Fri Mar 13 07:50:00 1998
Received: from majordom by bevo.info.com with local (Exim 1.82 #2)
	id 0yDWid-0005Xl-00; Fri, 13 Mar 1998 07:49:59 -0800
From: David Lesher <wb8foz@nrk.com>
Message-Id: <199803131550.KAA02797@nrk.com>
Subject: Re: KX-T: Hold Music - suggestions?
To: JenniS@egns.com
Date: Fri, 13 Mar 1998 10:50:29 -0500 (EST)
Cc: kxt@info.com
In-Reply-To: <001f01bd4e97$5a677600$6d02a8c0@jenni.egns.com> from "Jenni Stephens" at Mar 13, 98 10:47:39 am
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Jenni Stephens sez:
> 

> Hey, I'm trying to buy a few CD's with some music that's appropriate for  = 
> "hold music."  Light rock (like Phil Collins), smooth jazz, etc.  Is  = 
> there a catalog just for hold music out there somewhere?  Preferably  = 
> pretty cheap, too!  We're not looking to record voice on top of it right  = 
> now, or anything, we just need some plain old hold music.  I've  = 
> exhausted my personal CD collection!!
> 
> Suggestions will be much appreciated!



PLEASE --- turn OFF the HTML crap.....

Beware of ASCAP. You need to find works by non-member performers
or you will need to pay licensing fees in many cases.

At one time, there were CD's of Eastern Block orchestras that were
widely sold for such..

-- 
A host is a host from coast to coast.................wb8foz@nrk.com
& no one will talk to a host that's close........[v].(301) 56-LINUX
Unless the host (that isn't close).........................pob 1433
is busy, hung or dead....................................20915-1433


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From owner-kxt@info.com Fri Mar 13 09:36:08 1998
Received: from majordom by bevo.info.com with local (Exim 1.82 #2)
	id 0yDYNK-0005ak-00; Fri, 13 Mar 1998 09:36:06 -0800
Date: Fri, 13 Mar 1998 09:32:48 -0800 (PST)
From: Chris Arndt <carndt@slonet.org>
To: JenniS@egns.com
cc: kxt@info.com
Subject: Re: KX-T: Hold Music - suggestions?
In-Reply-To: <199803131550.KAA02797@nrk.com>
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Target Distributing sells a CD player and patch cords, and 3 different CDs
with royalty free music and generic on-hold messages for around $130, as I
recall. When you send in the warranty card, they send you one more CD, one
with the jazz you are looking for. We put one in my wife's office and she
loves it. 

Chris

> Jenni Stephens sez:
> > 
> 
> > Hey, I'm trying to buy a few CD's with some music that's appropriate for  = 
> > "hold music."  Light rock (like Phil Collins), smooth jazz, etc.  Is  = 
> > there a catalog just for hold music out there somewhere?  Preferably  = 
> > pretty cheap, too!  We're not looking to record voice on top of it right  = 
> > now, or anything, we just need some plain old hold music.  I've  = 
> > exhausted my personal CD collection!!
> > 
> > Suggestions will be much appreciated!
> 
> 



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From owner-kxt@info.com Fri Mar 13 10:00:15 1998
Received: from majordom by bevo.info.com with local (Exim 1.82 #2)
	id 0yDYkg-0005bH-00; Fri, 13 Mar 1998 10:00:14 -0800
Date: Fri, 13 Mar 1998 12:57:03 -0500
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To: "Jenni Stephens" <JenniS@egns.com>
From: Carl Navarro <cnavarro@wcnet.org>
Subject: Re: KX-T: Hold Music - suggestions?
Cc: kxt@info.com
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At 10:47 AM 3/13/98 -0500, you wrote:
>Hey, I'm trying to buy a few CD's with some music that's appropriate for
"hold music."  Light rock (like Phil Collins), smooth jazz, etc.  Is there a
catalog just for hold music out there somewhere?  Preferably pretty cheap,
too!  We're not looking to record voice on top of it right now, or anything,
we just need some plain old hold music.  I've exhausted my personal CD
collection!!
>
>Suggestions will be much appreciated!
>
>Thanks,
>Jenni Stephens
>Egan Systems, Inc.


A company called On Hold makes a CD system that has generic
music and hold messages with all royalties paid.  There are 5 CD's in the
series, Classical, Accoustic, Contemporary, Jazz and Christmas and we retail
them for $25 each.  You might check out the company's ad in Teleconnect
magazine for a source or call
your favorite wholesaler or retailer, whichever the case.

Or, call me :).




>
Carl Navarro



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From owner-kxt@info.com Fri Mar 13 10:09:49 1998
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	id 0yDYtv-0005be-00; Fri, 13 Mar 1998 10:09:47 -0800
Message-ID: <001601bd4eab$1304d5a0$aa0d8ad0@dtorvtwg>
Reply-To: "Mark Jones, PCAM" <markj@avalon1.com>
From: "Mark Jones, PCAM" <markj@avalon1.com>
To: "Jenni Stephens" <JenniS@egns.com>, "KXT Group" <kxt@info.com>
Subject: Re: KX-T: Hold Music - suggestions?
Date: Fri, 13 Mar 1998 10:08:47 -0800
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That would be a violation of copyright law I beleive, there are some =
legal CDs, with classical, jazz, and contemporary music, with =
professional "please hold" voice overs, they only cost $15, I think we =
got them from PC Zone mail order

-mj
    -----Original Message-----
    From: Jenni Stephens <JenniS@egns.com>
    To: KXT Group <kxt@info.com>
    Date: Friday, March 13, 1998 7:46 AM
    Subject: KX-T: Hold Music - suggestions?
   =20
   =20
    Hey, I'm trying to buy a few CD's with some music that's appropriate =
for "hold music."  Light rock (like Phil Collins), smooth jazz, etc.  Is =
there a catalog just for hold music out there somewhere?  Preferably =
pretty cheap, too!  We're not looking to record voice on top of it right =
now, or anything, we just need some plain old hold music.  I've =
exhausted my personal CD collection!!
    =20
    Suggestions will be much appreciated!
    =20
    Thanks,
    Jenni Stephens
    Egan Systems, Inc.

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<!DOCTYPE HTML PUBLIC "-//W3C//DTD W3 HTML//EN">
<HTML>
<HEAD>

<META content=3Dtext/html;charset=3Diso-8859-1 =
http-equiv=3DContent-Type><!DOCTYPE HTML PUBLIC "-//W3C//DTD W3 =
HTML//EN">
<META content=3D'"MSHTML 4.72.2106.6"' name=3DGENERATOR>
</HEAD>
<BODY bgColor=3D#ffffff>
<DIV><FONT color=3D#000000 size=3D2>That would be a violation of =
copyright law I=20
beleive, there are some legal CDs, with classical, jazz, and =
contemporary music,=20
with professional &quot;please hold&quot; voice overs, they only cost =
$15, I=20
think we got them from PC Zone mail order</FONT></DIV>
<DIV><FONT color=3D#000000 size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT size=3D2>-mj</FONT></DIV>
<BLOCKQUOTE=20
style=3D"BORDER-LEFT: #000000 solid 2px; MARGIN-LEFT: 5px; PADDING-LEFT: =
5px">
    <DIV><FONT face=3DArial size=3D2><B>-----Original =
Message-----</B><BR><B>From:=20
    </B>Jenni Stephens &lt;<A=20
    href=3D"mailto:JenniS@egns.com">JenniS@egns.com</A>&gt;<BR><B>To: =
</B>KXT=20
    Group &lt;<A =
href=3D"mailto:kxt@info.com">kxt@info.com</A>&gt;<BR><B>Date:=20
    </B>Friday, March 13, 1998 7:46 AM<BR><B>Subject: </B>KX-T: Hold =
Music -=20
    suggestions?<BR><BR></DIV></FONT>
    <DIV><FONT color=3D#000000 size=3D2>Hey, I'm trying to buy a few =
CD's with some=20
    music that's appropriate for &quot;hold music.&quot;&nbsp; Light =
rock (like=20
    Phil Collins), smooth jazz, etc.&nbsp; Is there a catalog just for =
hold=20
    music out there somewhere?&nbsp; Preferably pretty cheap, too!&nbsp; =
We're=20
    not looking to record voice on top of it right now, or anything, we =
just=20
    need some plain old hold music.&nbsp; I've exhausted my personal CD=20
    collection!!</FONT></DIV>
    <DIV><FONT color=3D#000000 size=3D2></FONT>&nbsp;</DIV>
    <DIV><FONT color=3D#000000 size=3D2>Suggestions will be much=20
    appreciated!</FONT></DIV>
    <DIV><FONT color=3D#000000 size=3D2></FONT>&nbsp;</DIV>
    <DIV><FONT color=3D#000000 size=3D2>Thanks,<BR>Jenni =
Stephens</FONT></DIV>
    <DIV><FONT color=3D#000000 size=3D2>Egan Systems,=20
Inc.</FONT></DIV></BLOCKQUOTE></BODY></HTML>

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From owner-kxt@info.com Fri Mar 13 10:15:21 1998
Received: from majordom by bevo.info.com with local (Exim 1.82 #2)
	id 0yDYzH-0005c4-00; Fri, 13 Mar 1998 10:15:19 -0800
From: David Lesher <wb8foz@nrk.com>
Message-Id: <199803131815.NAA03190@nrk.com>
Subject: Re: KX-T: Hold Music - suggestions? 
To: kxt@info.com (KXT Mailing list)
Date: Fri, 13 Mar 1998 13:15:58 -0500 (EST)
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Mark Jones, PCAM sez:
> This is a multi-part message in MIME format.

ARGH... turn it off.....

> 
> That would be a violation of copyright law I beleive, there are some  = 
> legal CDs, with classical, jazz, and contemporary music, with  = 
> professional "please hold" voice overs, they only cost $15, I think we  = 
> got them from PC Zone mail order

Please spare your callers the "ads on hold" routine....
It just reminds them they ARE on hold...when they don't want to be.

-- 
A host is a host from coast to coast.................wb8foz@nrk.com
& no one will talk to a host that's close........[v].(301) 56-LINUX
Unless the host (that isn't close).........................pob 1433
is busy, hung or dead....................................20915-1433


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From owner-kxt@info.com Fri Mar 13 11:07:36 1998
Received: from majordom by bevo.info.com with local (Exim 1.82 #2)
	id 0yDZnq-0005cc-00; Fri, 13 Mar 1998 11:07:34 -0800
Message-id: <2576230@lyme.VALLEY.NET>
Date: 13 Mar 98 14:13:27 EST
From: Steve.Ligett@VALLEY.NET (Steve Ligett)
Subject: Re: KX-T: Hold Music - suggestions?
To: kxt@info.com ("KXT Group")
Sender: owner-kxt@info.com
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--- "Jenni Stephens" wrote:
Hey, I'm trying to buy a few CD's with some music that's appropriate for "hold
music."
--- end of quote ---
There is a nearby company that has music that can be used with a voice-over,
but not played by itself, as you want.  I'm compelled to mention it in case
others might find it useful - visit www.freshmusic.com


I'm not them - they're not me; we just share an ISP.

steve


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From owner-kxt@info.com Fri Mar 13 13:20:43 1998
Received: from majordom by bevo.info.com with local (Exim 1.82 #2)
	id 0yDbsg-0005du-00; Fri, 13 Mar 1998 13:20:42 -0800
Date: Fri, 13 Mar 1998 15:19:33 -0600 (CST)
From: "David V. Duccini" <duccini@bpsi.net>
To: David Lesher <wb8foz@nrk.com>
cc: JenniS@egns.com, kxt@info.com
Subject: Re: KX-T: Hold Music - suggestions?
In-Reply-To: <199803131550.KAA02797@nrk.com>
Message-ID: <Pine.GSO.3.96.980313151858.28924B-100000@ra.bpsi.net>
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office max of all places sells royalty free stuff that actually sounds
pretty good



On Fri, 13 Mar 1998, David Lesher wrote:

> Jenni Stephens sez:
> > 
> 
> > Hey, I'm trying to buy a few CD's with some music that's appropriate for  = 
> > "hold music."  Light rock (like Phil Collins), smooth jazz, etc.  Is  = 
> > there a catalog just for hold music out there somewhere?  Preferably  = 
> > pretty cheap, too!  We're not looking to record voice on top of it right  = 
> > now, or anything, we just need some plain old hold music.  I've  = 
> > exhausted my personal CD collection!!
> > 
> > Suggestions will be much appreciated!
> 
> 
> 
> PLEASE --- turn OFF the HTML crap.....
> 
> Beware of ASCAP. You need to find works by non-member performers
> or you will need to pay licensing fees in many cases.
> 
> At one time, there were CD's of Eastern Block orchestras that were
> widely sold for such..
> 
> -- 
> A host is a host from coast to coast.................wb8foz@nrk.com
> & no one will talk to a host that's close........[v].(301) 56-LINUX
> Unless the host (that isn't close).........................pob 1433
> is busy, hung or dead....................................20915-1433
> 
> 
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